QMC EMS | Board & Collar

Episode #95: Cost Data Collection Could Be On Your Christmas Table This Year

This edition of the QMC EMS | Board & Collar continues to examine new information put forth from CMS regarding Cost Data Collection.  Folks, don't bury your heads on this one, it's happening and it has the force of a locomotive behind it. 
Pay attention to your organization's USPS mail and be prepared to respond on time if your organization's name is drawn.  This all begins in December so, for those of you who do get the notification, your holiday shouldn't be ruined but please pay attention to the strict timelines for CDC submission. You don't have to stand by the mailbox but you need to start preparing now should your organization be chosen.
Hopefully, this podcast will prepare you for what is coming to over 2,500 ambulance providers in December's mail.  Merry Christmas.
Written by:  C. HumphreyPresented by:  C. Humphrey
 
   
 
 

Episode #94: Are You Lookin' Good? The Important Art of Non-Verbal Communication

So, who wins the confidence prize here with your patient...The guy who shows up with the "I Love Beer" belt buckle accompanied with Burger King Whopper stains or the medic with the neatly pressed uniform, groomed hair and nails?  This episode of the QMC EMS | Board & Collar we take a look at the importance of non-verbal communication and how it can work to your benefit in providing care and gaining the trust of your patient.
Speaker's Note:  Special thanks goes to Bob Holdsworth, President of The Holdsworth Group for today's podcast script.  Bob is a well-respected veteran paramedic, entrepreneur and founder of The Holdsworth Group, an international consulting firm that has been providing marketing, strategic planning and executive coaching services to clients in the EMS, healthcare and government arenas since 1988.  Thanks to Bob and feel free to contact him at:  bob@holdsworth.com   
Presented by:  G. HarvatWritten by:  Bob Holdsworth of The Holdsworth Group
 
   
 
 

Episode #93: Does Your EMS Organization Have the Low-Price Mentality?

Does your EMS organization have the low-price mentality purchasing low-priced equipment and goods?  This episode of the QMC EMS | Board & Collar takes a look at pitfalls that may come into play when you consider the cheapest means options as the best way to move your organization forward.    
Speaker's Note:  Special thanks goes to Bob Holdsworth, President of The Holdsworth Group for today's podcast script.  Bob is a well-respected veteran paramedic, entrepreneur and founder of The Holdsworth Group, an international consulting firm that has been providing marketing, strategic planning and executive coaching services to clients in the EMS, healthcare and government arenas since 1988.  Thanks to Bob and feel free to contact him at:  bob@holdsworth.com   
Presented by:  G. HarvatWritten by:  Bob Holdsworth of The Holdsworth Group
 
   
 
 

Episode #92: Want to Learn New Things? Be a Beginner

Some people shy away from the beginners at the ambulance base.  Too many questions, too green, not one of the gang yet and a plethora of other reasons.  However, their is a silver lining with beginners that we all need to keep alive within - that is, the power of the beginner's mindset.  On this edition of the EMS | Board & Collar we will take a look at why even the seasoned veteran should retain this unique trait of all beginners.  
Written by:  C. HumphreyPresented by:  G. Harvat
 
   
 
 

Episode #91: 10 Questions | 30 Minutes (10Q30) EMS Profile - Carilion Clinic Patient Transportation Services

Welcome to QMC's 10Q30 EMS Leadership profile.  This month, we are featuring the leadership team from Carilion Clinic Patient Transportation (CCPT) in Roanoke, VA. Tune in to hear their take on how CCPT Leadership is addressing many issues in their service area which are also affecting EMS across the US.  
Join Krista Henderson, Senior Director and Dr. Haley Inman from CCPT as they discuss their organization and showcase their overall operation including their large ground operation as well as their air medical program and state-of-the-art dispatch center.  This is a 10Q you don't want to miss so take a listen and enjoy hearing from the 2018 Association of Air Medical Services (AAMS) Program of the Year.  You won't be disappointed in their innovative approach to addressing many of today's key issues.   
 Your Host:  Gary Harvat
 
     

Episode #90: Key to the City - Obtaining Insurance and Signature Information

If I had to place my finger on one or two items that delay reimbursement to your EMS organization, I would immediately state lack of signatures or insurance information on a patient care report (PCR).  Every business survives on cash flow and part of the solution in ensuring a positive cash flow starts with crews in the field obtaining not only solid patient information but also the patient's insurance coverage and signatures.  
This edition of the QMC Board & Collar looks closely at the importance behind getting the key insurance and signature elements the first time - all the time.  Without this, there is no key to this reimbursement city.  
Written by:  C. HumphreyPresented by:  G. Harvat
 
   
 
 

Episode #89: CDC For EMS - It's Cost Data Collection NOT Centers for Disease Control

Some folks hear the acronym CDC and immediately think Centers for Disease Control. However, in the EMS industry, the acronym brings about a new meaning hitting our backyard very soon - Cost Data Collection. 
In this second Board & Collar podcast, Chuck makes this sometimes confusing topic, a bit easier to understand and the implications it brings.  Folks, pay attention to this topic as "our" CDC affects everyone who has any leadership responsibilities in any ambulance service across our great nation. This thing has teeth so pay attention and don't get bit. 
Written by:  C. HumphreyPresented by:  C. Humphrey
 
   
 
 

Episode #88: Excuse My Medic Pod Magazine Special Edition (September 12, 2019): Plastic Makes it Possible!

Welcome to this Special Edition of Excuse My Medic.  Today, we explore how ambulance services across the country are accepting credit card payments in much greater volume than once was used previously.  Joining us today is the Chief Executive Officer of eServices Technology, Jesse Siefert.  Jesse provides a unique overview of the credit card industry and how it now integrates with patient payments given the rising deductibles and increased co-pays associated with today's health insurance plans. 
If your organization is not accepting credit card payments you may be missing out on valuable dollars.  Take a listen and learn the plusses and the pitfalls of accepting "plastic" at your EMS organization.
 Your Hosts:  Chuck Humphrey and Gary Harvat